Ask a Librarian News and Information: Florida's Virtual Reference Service

Texting Enhancement: Wed, 01 Feb 2012 19:38:51 +0000 When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!
August 2011 Exemplary Reference Awards: Tue, 31 Jan 2012 17:56:35 +0000 The Quality Assurance Workgroup is happy to award the following transcripts for the August 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning transcripts are at: http://askalibrarian.org/blog/august-2011-exemplary-transcripts/ Show your statewide colleagues that you value the customer service they provide to your patrons [...]
Library Day at the Legislature – February 1, 2012: Mon, 30 Jan 2012 16:46:12 +0000 Are you keeping up with information on Library Day at the Legislature? For more information, please check out this page on the Florida Library Association website: http://www.flalib.org/library_day_2012.php

Ask a Librarian: Florida's Virtual Reference Service News and Information